Our Store Policies
Service as It Should Be
At Americana Indian Shows, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Return Policy
Requesting a Return/Cancel Order
Return/Refund Policy. Although great care is taken to ensure the quality of our merchandise, occasionally defects may occur. In the unlikely event you find an item is defective, or you are dissatisfied in any way with your purchase we will replace (if a like-kind item is available), repair the item, or refund the purchase price within 30 calendar days of your receipt of the item. Note that 30 calendar days applies to refunds; repairs may take less or more than 30 days to complete. We will pay return shipping for defective items only or if the return is a result of our error. Please notify us @ info@americana.net with your request for return (or replacement/repair) and for shipping instructions. Please include your order number. You may also fax us at (928) 774-3139. All returns (whether for refund/exchange/repair) must be insured for their full value.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents
· Original invoice or receipt (please keep a copy for your records)
Additionally, you may also return the item(s) to one of our show sites to select another item with full return credit or for a refund. Click here for a schedule of our shows. Please note that your request for exchange/refund and visit to a show site must be made within 30 days of receipt of your merchandise.
Once a return is authorized you should:
Return the item to the address given to you by us in the time frame specified.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns, regardless of shipping method, must be insured for full value (purchase price). We cannot be held liable for return merchandise that does not reach our return department.
Limit of Liability. We can refund shipping costs only if the return is a result of our error or if the item is defective. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Cancel Policy. Should you wish to cancel your order prior to shipment, please contact us @ info@americana.net and we will immediately refund your purchase.
Shipping Times
Arrival Timeline
The time needed to ship merchandise will vary depending on the shipment's location and the shipping method selected. For items from our traveling gallery, customers should expect a 7-10 business day delivery time for shipments within the US. All other items usually ship the same or next day, with expected arrival in 3-5 days (within continental U.S.)
Shipping Methods
USPS, UPS, FedEX
Merchandise other than weavings (rugs) will be shipped using USPS Priority Mail. UPS, FedEx and expedited shipping available at additional cost to customer (contact us if you wish to make special arrangements) . All shipments must be insured. Weavings will be shipped UPS 3 Day Select Insured. Choice of shipping provider is subject to change at the discretion of shipper according to conditions at time of shipping (i.e. item shipped, cost, time).
Quality Guarantee
Your Satisfaction is Our Priority
Our full guarantee means that if, for whatever reason, your order doesn’t meet your expectations, doesn’t fit, or you just plain don’t like it, you can return it. Refer to our Return/Refund/Cancel policy for more information.
Payments
We accept Visa, MasterCard, American Express, Discover and PayPal
Easy as 1-2-3
Privacy at Americana Indian Shows
Your Data is Secure
We are committed to your privacy
Your privacy is important, so we'd like to explain what information we collect when you visit this web site, why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters. This policy is governed by our Terms of Service.
Under no circumstances will your personal information be sold to others or used for any marketing purposes, except in the case of your express permission and consent to receive our newsletter or notices of special sales or events and to receive information regarding orders placed.
Special note about children
Children may use this site only with the direct supervision of a parent or guardian. Orders must be placed by an adult, 18 years of age or older.
What information do we collect from you? Why?
If we collect personal contact information it will be in the course of fulfilling order(s) placed with us or because you signed up and consented to receive our newsletter and notifications of sales or special events.. You may choose simply not to provide personal contact information by opting-out at the point of collection.
When you use our site, we may request your name, street address, telephone number or other "real world" contact information.
This information does not inherently reveal and will not be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents. Under no circumstances will your personal information be sold to others or used for any marketing purposes, except in the case of your express permission and consent to receive our newsletter or notices of special sales or events.
When you use our site, we may collect personal information about you described below. We may collect information actively generated by the purchase of a product or service, such as a payment method. This information will not inherently reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
As you browse our site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
Certain Exceptional Disclosures
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
What are cookies? Why do we use them?
Cookies are small files stored by your browser in your computer when you visit our site. We use cookies to improve our site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. We mostly use "session cookies" that are automatically deleted after each visit. Cookies from our site can't be read by other sites. Most browsers will accept cookies until you change browser settings to refuse them.
How do we protect information we collect?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.
How long do we keep user information?
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.
Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.
Your consent to this policy
By using our site, you agree to this policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting policy provision. We may change our policy by posting a new version on our site.
Legal Disclaimer
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This policy is governed by AZ law, excluding conflicts of law principles. Any legal actions against us must be commenced in AZ within one year after the claim arose, or be barred.