Accepted Methods of Payment. We accept Visa, Mastercard, American Express and Discover. We also accept E-checks, personal checks by mail (with a 10-day hold for the check to clear) and Money Orders. If you wish to use E-check to pay, you will need to select the payment method "check/money order by mail". In the comments section (below payment method), please state that you wish to pay by E-check and provide a phone number where we may contact you to obtain your check information (for your protection, please do not send any financial information via email). We enter the check information into our merchant service provider's secure website, where your payment transaction takes place immediately. Hold time for e-check funds to clear is 7 days. We do not store your check information once the transaction information has been entered. No need to send a check (or for us to wait 10 days for funds to clear) and your merchandise can ship much sooner. Print the online receipt for your records.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the shipping method selected. Customers should expect a 7-10 business day delivery time for shipments within the US. Delivery time will be extended by an additional 10-13 days if purchase is made using a personal check (time allowed for us to receive your check in the mail, plus the hold time of 10 business days for check to clear).
Shipping Methods. Merchandise other than weavings (rugs) will be shipped using USPS Priority Mail where possible. UPS and expedited shipping available (contact us if you wish to make special arrangements). All shipments must be insured. Weavings will be shipped UPS 3 Day Select Insured. Shipping quotes are provided via UPS rather than USPS, as USPS will not provide online quotes for insured items. While the UPS quote will be close in cost to USPS, it will not match exactly. Because of this discrepancy, it is our policy to refund any difference in shipping cost (where the customer pays more than the actual cost to ship) that is $2.00 or more. On rare occasions, the cost to ship via USPS may be more than the UPS quote. At our discretion, we may choose to ship USPS anyway (no additional charge will be made to the customer), unless the customer requests UPS delivery specifically.
Full Guarantee. Our full guarantee means that if, for whatever reason, your order doesn’t meet your expectations, doesn’t fit, or you just plain don’t like it, you can return it. Refer to Return/Refund Policy below for more information.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier, however, in the unlikely event you do need to file a claim, please let us know so we can assist in getting your claim resolved, if needed.
Cancel Policy. Should you wish to cancel your order prior to shipment, please contact us @ firstname.lastname@example.org and we will immediately refund your purchase.
Return/Refund Policy. Although great care is taken to ensure the quality of our merchandise, occasionally defects may occur. In the unlikely event you find an item is defective, or you are dissatisfied in any way with your purchase we will replace (if a like-kind item is available), repair the item, or refund the purchase price within 30 calendar days of your receipt of the item. Note that 30 calendar days applies to refunds; repairs may take less or more than 30 days to complete. We will pay return shipping for defective items only or if the return is a result of our error. Please notify us @ email@example.com with your request for return (or replacement/repair) and for shipping instructions. You may also fax us at (928) 774-3139. All returns (whether for refund/exchange/repair) must be insured for their full value.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents
· Original packaging
· Original invoice or receipt
Additionally, you may also return the item(s) to one of our show sites to select another item with full return credit or for a refund. Click here for a schedule of our shows. Please note that your request for exchange/refund and visit to a show site must be made within 30 days of receipt of your merchandise.
Once a return is authorized you should:
- Return the item to the address given to you by us.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns, regardless of shipping method, must be insured for full value (purchase price). We can not be held liable for return merchandise that does not reach our return department.
Limit of Liability. We can refund shipping costs only if the return is a result of our error or if the item is defective. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Contact Us. Have a question, concern, or want to tell us you are pleased with your shopping experience? We want to hear from you! Contact us via email: firstname.lastname@example.org, fax: (928) 774-3139, snail mail: Americana Indian Shows, P.O. Box 3447, Flagstaff, AZ 86003, or click here to use our convenient "contact us" form.
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